CAREERS
We work hard to create an environment where people enjoy the work that they do and the people they do it with. UNITY Tactical® is actively hiring for the following open positions.
CUSTOMER SERVICE REPRESENTATIVE
ABOUT THE ROLE
The Customer Service Representative serves as the first point of contact for customers, providing excellent service by addressing inquiries, resolving issues, and ensuring positive experience. This role requires strong communication skills, problem solving abilities, and a commitment to maintaining customer satisfaction.
DUTIES AND RESPONSIBILITIES
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Resolve product or service issues by clarifying customer complaints, researching problems, and offering appropriate solutions.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal departments to resolve customer concerns efficiently.
- Provide information about products, services, policies, and procedures.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Identify and escalate priority issues to management when necessary.
- Suggest improvements to processes, products, or services to enhance the customer experience.
- Customer response time.
- RMA turnaround time.
- Customer satisfaction.
- Identification of repeat product issues.
REQUIREMENTS AND QUALIFICATIONS
- Previous experience in customer service or related field.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with customer service software, CRM systems, and basic computer applications.
- High school diploma or equivalent (required). Associates or Bachelor’s degree (preferred).
- Ability to work collaboratively in a team setting, as well as independently.
- Self-motivated with the ability to effectively multi-task in a deadline-driven atmosphere.
- Eagerness to learn and accept challenges.
- Ability to relocate and/or commute daily to Broussard, LA 70518.
PHYSICAL REQUIREMENTS
- Must be able to lift up to 25 pounds at a time.
SCHEDULE
- Hourly
- Day Shift: 8:00 a.m. – 5:00 p.m. (Monday – Friday)
- On-site role in Broussard, LA 70518
ASSEMBLY TECHNICIAN
ABOUT THE ROLE
UNITY Tactical® is seeking a talented and motivated assembly technician to prepare and assemble components to build and box finished products. We seek and hire friendly, fun individuals who are smart and driven. We also look for individuals with a passion for innovation who are committed to continuous learning to grow their professional experience and to further the business and the team. We place an emphasis on personal and professional growth and foster an environment where you can learn from others and then build upon it, so others can learn from you.
DUTIES AND RESPONSIBILITIES
- Consult production schedule to prepare work area and equipment.
- Gather components needed to meet production schedules.
- Discern quality of parts and materials used in production.
- Follow technical instructions and assemble components.
- Inventory parts and tools used in the assembling process.
- Perform other related duties as assigned.
- Develop deep knowledge and understanding of the UNITY Tactical brand, its business operations, products and customer-base.
- Follow company procedures and directives.
- Test finished products for defects.
- Maintain the tools used to create products.
- Box and package finished products.
- Keep a clean and well-maintained workspace.
- Constant communication with team members.
- Project management and ability to work on a deadline.
REQUIREMENTS AND QUALIFICATIONS
- Ability to follow instructions.
- Ability to read equipment manuals.
- Excellent organizational skills and attention to detail.
- Resourcefulness.
- Ability to work collaboratively in a team setting, as well as independently.
- Self-motivated with the ability to effectively multi-task in a deadline-driven atmosphere.
- Eagerness to learn and accept challenges.
- Ability to relocate and/or commute daily to Broussard, LA 70518.
PHYSICAL REQUIREMENTS
- Must be able to lift up to 25 pounds at a time.
- Prolonged periods of standing.
SCHEDULE
- Hourly
- Day Shift: 8:00 a.m. – 5:00 p.m. (Monday – Friday)
- On-site role in Broussard, LA 70518